Participants had digital barriers on most days: On average, during the ten-day period, each participant had 7.25 days where they reported at least one digital barrier. Six of the participants reported at least one digital barrier every day during the ten-day data collection period. Overall, participants reported an average of 1.77 digital barriers per day (range: 0-7). Table 2 shows the number of activities reported in each category across all 189 diaries, the number of barriers reported, and the percentage of activities that included barriers.
Table 2: Activities and Barriers by Category
Category |
Total activities |
Total barriers |
Barrier rate |
|---|---|---|---|
Online Shopping |
291 |
79 |
27% |
Transit |
106 |
16 |
15% |
Education |
128 |
35 |
27% |
Gov. Services |
82 |
18 |
22% |
Healthcare |
79 |
26 |
33% |
Kiosks |
55 |
24 |
44% |
Communications |
724 |
84 |
12% |
Other |
143 |
53 |
37% |
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