Barriers to Digital Inclusion 2
In April 2023, AFB released results from the Barriers to Digital Inclusion Survey, which looked at accessibility barriers with websites and mobile apps for people who are blind, have low vision, or are deafblind. In that survey, 398 participants shared how frequently they face digital barriers and how those barriers impact them. AFB conducted a second study, Barriers to Digital Inclusion 2, to take a more in-depth look at blind and low-vision people’s digital experiences in real time. Twenty participants completed diaries for 10 days, where they gave detailed accounts of their experiences using websites, apps, and kiosks for a variety of activities. Similar to the earlier survey, these diaries document how common digital accessibility barriers are and how deeply they can impact both the people who face them and the companies and organizations providing digital services. At the end of the report, we reiterate important recommendations for key stakeholders to create greater digital inclusion.
What Are the Top Barriers to Digital Inclusion in 2023?
In 2023, there is a website or app for just about any task, and these digital platforms offer convenience, cost savings, and efficiency. Yet, digital platforms have not been designed for everyone. Researchers at AFB conducted the Barriers to Digital Inclusion Survey (BDIS) to learn about the prevalence and impacts of digital inclusion barriers faced by individuals who are blind, have low vision, or are deafblind.
Conducted in late 2022, the survey captures the barriers faced by 398 research participants. These findings reveal the consequences of inaccessibility both for the individuals who face the barriers and the companies and organizations whose programs, services, and products contain barriers. At the end of the report, we offer recommendations for policymakers, business leaders, and computing educators to create greater digital inclusion and ensure that businesses are reaching all of their customers effectively.
