In this section, we publish letters submitted by AccessWorld readers on a range of topics. If you would like to submit a letter to the editor, you can do so by sending an email to the Editor, Aaron Preece, at apreece@afb.org. In addition, you can send a letter to the editor by activating the "Comment on this article" link at the bottom of any article.
Dear AccessWorld Editor,
This message is in reference to Bill Holton's June 2020 article, Walmart Groceries—Let's Check it Out and See How Well They Deliver.
Great job on this article! I have been using the app for a couple of years now. Like you I have notice the positives and negatives. I actually have not used the new app because it doesn’t do a good job with my favorites anymore.
Since I have used Walmart grocery I have accumulated a long list of favorites and in the past the app would let me move very easily from section to section, for example from frozen to dairy, but that is not the case anymore. So I go to the website on my desktop computer and do it there. I have also found the searching challenging and sometimes call customer service for assistance. They have been really great and helpful in that way.
I know that you didn’t mention pickup in your article but I used to use that feature and found it great. I would take the bus and wait in the delivery area, review my groceries with the Walmart staff person and then take an Uber home. It was great and I got to know the delivery staff really well and by name. Also it was free so you can’t beat that! But with everything going on I just do delivery now.
I do plan on trying the grocery subscription service now since things are settling down and I can order groceries again online.
Thanks again for the great article.
Ms. Empish Thomas
