Dear AccessWorld Editor,
In response to Deborah Kendrick's April article, Banking on a Plan for Inclusion at JP Morgan Chase, I have used the Chase Visa Card website with the JAWS screen reader for several years and find the process of downloading my monthly statements very frustrating. I bank with Wells Fargo, and have little trouble downloading my monthly bank statements. Last month I decided to use Chase's link for comments, and found it impossible to use with a screen reader. Chase, please improve the downloading of monthly statements, as well as the comments function!
Sincerely,
Joe Smith
Dear AccessWorld Editor,
I am so glad somebody, besides me, has taken time to review the iBrailer Notetaking app for the blind community, as was done in An Evaluation of the iBrailler Notes Braille Notetaking App from iBrailler LLC, by Jamie Pauls. I love the ability to simply backspace without swiping to delete. Thanks for posting this for all to read.
Why do braille apps get so little play in our community?
Best regards,
Jan
Dear AccessWorld Editor,
I use Facebook all the time on my iPhone and iPad. I find it quite easy to use and the updates have made improvements in accessibility. The April AccessWorld article [by Bill Holton], Facebook Accessibility for Users with Visual Impairments: What Facebook Wants You to Know, is a terrific article, and I will explore those key shortcuts on my laptop. Great job and congratulations to [the Facebook] accessibility team!
Respectfully,
Barbara
Dear AccessWorld Editor,
I thought Facebook Accessibility for Users with Visual Impairments: What Facebook Wants You to Know by Bill Holton was a very interesting article. However, it would have been much better and more beneficial if some examples were included, e.g. give the key commands prefaced by an actual example of one. As it is written, I'm not sure if to get to my friends list, I have to just press the #3 key or if, since I'm using IE, I need to press the ALT key, then, the #3 key, and then, the enter key.
Actual examples always greatly improve comprehension and communications effectiveness!
Thanks,
Ron
Dear AccessWorld Editor,
Banking on a Plan for Inclusion at JP Morgan Chase by Deborah Kendrick was an excellent article. I would advise AccessWorld readers to be sure, if they have established an account online with Chase, that they log in every once in a while. I use JAWS, but often get a message that says that WindowEyes users may have trouble logging in. And that seems to be often true. I have to refresh the screen several times, and sometimes I can't log in at all.
I wonder, too, whether Chase could list the recipient of the check on their bank statements. The statements are wonderful, but I'd like to know who the check was written to.
Thanks for the article and your evaluation.
Ann Brash
Dear AccessWorld Editor,
I am writing this message in response to Deborah Kendrick's April article, Banking on a Plan for Inclusion at JP Morgan Chase.
My husband and I have credit cards through Chase bank. We agree that the braille statements are the best quality we have ever seen. However, we have had to have our cards replaced more than once, and despite repeated requests, the replacement cards never have braille on them. There is no process for getting this done, and personnel always act as though they have never heard of such an idea. Lack of access to the credit card number makes new card activation more difficult than it needs to be.
Since Bank of America is able to provide this service, I don't understand why Chase does not find it possible.
Sincerely,
Kathy Blackburn
Dear AccessWorld Editor,
I was reading A Collection of Accessible Apps for Your Android Device by J.J. Meddaugh regarding accessible apps, and I saw the link to share apps that might be useful to others in the visually impaired world. I am an avid reader and after years of looking I was told about the Go Read application for Android. It is an app by Bookshare.org. I have been using this app for about two months now and it is the easiest app that I have used on my Android phone. It is totally accessible and very easy to use. You sign up at Bookshare.org, and then download the app. You can search for books by title, author, or ISBN, and offerings include magazines as well. I wish I had known about this app years ago. I love that I can download a book and immediately start listening to it.
Regards,
Darrin Sherman
