Dear AccessWorld Readers, 

As we focus our February issue on seniors and people with low vision, I had a conversation the other day that I thought was worth discussing. 

I recently spoke with several Teachers of the Visually Impaired (TVIs) who have encountered a situation in which their students have low vision products that could aid them in the classroom but do not wish to use them to avoid drawing attention to their vision loss or appear different from their peers. 

This conversation involved low-vision students, but seemed like something that anyone with low vision might find a struggle.  

I myself had such severe low vision at such a young age that for the most part, I never really had this choice to make, if I didn't use my blindness tools, I was seriously hampered in what I could do. 

Later, I did have to make a similar choice. When I considered applying for a guide dog, one of the most common downsides I saw people mention was the extreme level of attention you would receive and the illusion of approachability you have when using a guide dog.  As someone who is fairly introverted, I had to weigh this with the greater mobility I believed I would have when using a dog. I made the decision to match with a guide dog and felt it was the right choice for me. Though people were right, I am approached far more often by people on the street. When I am out with sighted friends, they have mentioned that we draw a good deal of attention from bystanders.  

It is unfortunate that to use the tools we need to live, we are forced to make ourselves highly visible and stand out to the strangers around us. I was happy to discover that in my personal situation, the increased attention I receive for using a guide dog hasn't been negative and I've never regretted the choice. Have you had an experience with this sort of situation? Was there a time when you deliberately did not use an assistive technology tool to avoid standing out? 

As you might imagine, we always recommend that people use every tool available to maximize their ability to function in all aspects of life; that's easy to say, but everyone has their own situation which might make that choice much more difficult.

As always, I would love to hear your thoughts on this or any other issue you would like to draw attention to and we hope you enjoy this issue.

Aaron Preece

AccessWorld Editor in Chief.

Check out the February 2023 Issue now!

Judy Dixon

Part 1 of this article discussed the history of braille codes in the United States. Part 2 will look at the braille codes used by screen readers on computers and mobile devices and how those codes are being used to allow braille readers to access different types of print representations.

Screen Readers and Braille

When using a braille display directly with a computer or mobile device, it is the screen reader that determines the braille codes available on the device, not the braille display itself.

Over time, in an effort to represent all the languages of the world and all the alphabets that had ever been in use, a system called Unicode was created to provide a way to represent hundreds of thousands of characters. The Unicode standard now forms the basis for virtually all the characters on modern computers and mobile devices.

The initial Unicode standard was published in 1991 by the Unicode Consortium. Its goal was to create a variable bit standard to represent all the characters in modern text including all the Latin, Asian, Greek, Arabic, Cyrillic, and Hebrew alphabets, music, the International Phonetic alphabet, emojis, and even braille. All 256 eight-dot braille characters have a Unicode value in the range from U+2800 to U+28ff.

The screen reader is responsible for rendering these characters in braille. For the most part, this is a fairly smooth process but there are still hiccups from time to time.

A good example of this is the apostrophe character. In Unicode, the character U+2019 is often used to represent both the apostrophe and the single closing quotation mark. Print readers don’t even notice the difference because the two characters are visually the same. For braille readers, this is a problem because the apostrophe and the closing single quote are very different characters in braille. The apostrophe is dot 3 and the closing single quote is a two-cell symbol, dot 6, dots 3-5-6. Braille readers often wonder why braille translated by a screen reader often contains the symbol for the closing single quote where the apostrophe should be. Changes to UEB rules have been made to attempt to alleviate this situation but the problem has not been entirely solved.

There are many other examples where the print text contains a character that looks correct on the screen, but is, in fact, not the correct character so the braille translation is not correct. This happens frequently with symbols such as the degree sign or the multiplication sign where the author simply uses a lowercase letter instead of the correct symbol.

Many braille readers prefer to read contracted braille. As screen readers have evolved, a contracted braille option for electronically displayed braille has become the norm. The screen reader accesses a braille table that provides information on how the text should be contracted. These tables contain algorithms which transform character sequences in the source text and apply these transformations based on rules which consider the surrounding text. The available tables vary somewhat depending on the operating system and/or the screen reader being used.

Braille on iOS and iPadOS Devices

In Settings, Accessibility, VoiceOver, Braille, there are three settings that relate directly to the braille code that is being used on an iPhone or iPad. The options available in these settings depend on the default language for the device. It is possible to choose a language for VoiceOver, separate from the default language for the device. In VoiceOver Speech settings, the user can choose to have VoiceOver detect language, and choose which language(s) appear on the rotor. The current VoiceOver language is used with a braille display.

The first option in braille settings is Output. It determines what code of braille you will see on your display. The options are:

• Six-dot: (Uncontracted Six-dot braille),

• Eight-dot (Uncontracted Eight-dot braille), or

• Contracted (contracted braille).

Uncontracted six-dot braille does not use any contractions as the name suggests but it does use dot 6 to indicate capital letters, dots 3-4-5-6 as a number sign to indicate numbers, and it uses braille punctuation. Uncontracted eight-dot braille also does not have any contractions but it uses dot 7 to indicate capital letters, numbers are written in the lower portion of the cell, and punctuation characters are from the original North American ASCII Braille code which were also used in the Computer Braille Code.

You can change the braille output code by tapping on the Output button and selecting from the available options or you can change it on the fly at any time by typing a g-chord (dots 1-2-4-5-space) on the braille display.

The second option in braille settings is Input. The available options here are exactly the same as those for Output. You can change the braille input code by tapping on the Input button and selecting from the available options or you can change it on the fly at any time by typing an 8-chord (dots 2-3-6-space) on the braille display.

The third option is in braille settings Braille Tables. By default, in the United States, one table is loaded—English Unified. This is what Apple calls Unified English Braille (UEB). If you tap the Braille Tables button, an Add Braille Table option will appear. This list is organized by language with English at the top. Under English, there are nine tables available, listed in three groups:

• RTFC

  • English Unified

• Liblouis

  • English (Canada)

  • English, (North American Braille Computer Code)

  • English (UK)

  • English (US)

  • English (Unified)

• System

  • English (UK)

  • English (US)

  • English (Unified)

The table referred to as English (US) is the code called English Braille, American Edition that was used in the United States prior to the adoption of Unified English Braille in 2012.

Braille on Android Devices

In August 2022, with the release of Android 13.0, braille features were integrated into Google’s screen reader, TalkBack. Prior to version 13, Android users who wanted to use a braille display with TalkBack had to install a separate application to support braille. Google offered a limited application called BrailleBack, but there were other options as well.

In TalkBack 13.0 Settings, under Braille Display, Languages, two English-language braille codes were offered—Unified English Braille Contracted and Unified English Braille Uncontracted. There was no option for Computer Braille, ASCII Braille, or any code that would offer a one-to-one representation. This meant that it was not possible to read a translated braille file such as a book on BARD Mobile on an Android device with TalkBack.

In January 2023, Google released TalkBack version 13.1 with an expanded list of available braille tables. Under English, the available tables now are:

• Unified English Braille contracted

• Unified English Braille uncontracted

• English 6-dot Computer Braille

• North American Braille Computer Code

• English U.S. Braille (EBAE)

• English Braille (U.K.)

• English Braille (India)

Braille on a Windows PC

At the moment, the most popular screen readers for a Windows computer are JAWS and NVDA. Both screen readers offer a selection of braille settings.

In JAWS, under Settings, Braille, General, Translation, JAWS offers braille translation for dozens of languages. When set to English, Output has five options:

• Computer braille

• U.S. English grade 1

• U.S. English grade 2

• Unified English Braille grade 1

• Unified English Braille grade 2

Input options vary depending on what has been selected for Output.

JAWS also has an option to display text in 8-dot braille mode. This setting is very helpful when reading documents that have already been translated into braille. With Output set to Computer Braille and eight-dot braille turned off, material already translated into braille, including contracted braille, music, and so on can easily be read with a braille display.

In NVDA, available Input and Output tables for English in the U.S. are:

• English U.S. 6-dot computer braille

• English U.S. 8-dot computer braille

• English U.S. Grade 1

• English U.S. Grade 2

• English North American Braille Computer Code

• Unified English Braille Code Grade 1

• Unified English Braille Code Grade 2

The fact that different braille codes have similar names and the same braille codes have different names from screen reader to screen reader can be very confusing to braille readers.

Braille on a Mac

On the Mac, braille settings are in VoiceOver Utility under the Braille category. The Braille category starts with a tab control with 4 tabs: Translation, Layout, Status, and Displays. Translation is selected by default. The first option on the Translation tab is Output. The options are the same as with iOS except that the Uncontracted six-dot braille option is just called “Six dot.” The next option, Input, has the same options as Output.

Further along in VoiceOver Utility is the Braille Translations table option. The table lists tables that have been installed, and there are Add Braille Table and Remove Braille Table buttons. If Add Braille Table is chosen, a screen with two tables opens. The first table is for selecting a language. English is at the top, followed by an alphabetical list of languages. The next table shows whatever tables are available for the language selected in the first table. The options for English are:

• Liblouis:

  • English (Canada)

  • English (North American Braille Computer Code)

  • English (UK)

  • English (US)

  • English (Unified)

• RTFC:

  • English (Unified)

• System:

  • English (UK)

  • English (US)

Choosing a Braille Table

Most screen readers sold in the United States have a default braille table, usually Unified English Braille. This table will display contracted braille. Some screen readers have a setting or command allowing the user to untranslate the word at the cursor. This can be helpful when one is not sure of the braille translation being used, the braille translation is incorrect, or there are special characters that are not understood by the braille table being used.

For those who prefer not to see contracted braille, an uncontracted braille option may be a better choice. It will show only six-dot braille with braille capital signs and number signs, but all the words will be fully spelled.

A “computer braille” option would be the best choice for those who want to see exactly what is on the computer screen. In general, each character is presented in a single braille cell. There are some characters, such as various bullets that are shown as two- or three-cell characters even in computer braille.

Reading Transcribed and Formatted Braille

Documents that contain transcribed and formatted braille are available for download from several sources, most notably as books and magazines from BARD and as books from Bookshare. These documents are often referred to as BRF files because they usually have a .brf file extension. They are plain-text files that are best read with one of the computer braille tables. In iOS, BARD Mobile, the app from the National Library Service presents a six-dot braille view of the .brf files. iOS does not have a six-dot computer braille option so reading .brf files with other applications can be a bit difficult.

Reading Languages other than English

Many languages use accented letters. Often, the braille characters used for those letters in the native braille code of the language are different from the braille code used for the accented letters in English braille.

If you select an uncontracted version of a braille code for a language with a Latin alphabet, it should be very similar to uncontracted Unified English Braille. Spanish, for example, has the same dot configurations for all letters of the alphabet as well as most punctuation. Spanish does have seven symbols for accented letters (á, é, í, ó, ú, ü and ñ) that are not used in English. there are some differences in the way punctuation is used as well, with question marks and exclamation marks both before and after text.

The contracted braille codes of English and Spanish do have significant differences.

Conclusion

Modern screen readers and braille-aware applications offer many options for braille readers. While reading braille, it can be very helpful for a braille reader to be aware of the current braille code being read, and to understand the available options. In this way, braille readers can benefit from the flexibility of changing braille codes to meet their personal reading preferences, as well as to adjust the braille code to the material being read.

In the future, the structure of braille files will very likely be in Unicode. Screen readers will need to display them correctly to the user and embossers will need to just emboss the dots they are being sent. The advantage of this is that the creator of the file will be able to specify exactly what dots are conveyed to the user.

Steve Kelley

The new IrisVision Inspire is setting a new standard for comfort and video quality in a wearable. The Inspire pairs a smaller profile, lightweight virtual reality (VR) headset with a powerful smartphone to deliver performance in a comfortable wearable with some of the best image quality available, and integrates voice commands to make navigating the Inspire simple.

IrisVision uses a Samsung Galaxy S21 phone to power the Inspire, and removed the phone from the headset so the glasses are lighter and more comfortable. The headset connects to the phone's USB port with a cable. The phone is covered in a sturdy, clear case that can be connected to an included lanyard so the phone can be worn around the neck or shoulders. Once the phone is powered on, the Inspire can be operated with controls found and identified easily on the headset, or with a Bluetooth remote control, included. In addition, one of the most convenient features, is the ability to use voice commands to operate Inspire.

Getting Started

The Inspire ships in a hard cover carrying case and includes:

• Headset
• Phone
• Fast charger/stand
• Remote control
• Lanyard for the phone
• Head strap
• Detailed user guide

When powered on, the Galaxy phone opens to the pre-loaded Inspire software. Using the Android menu to open settings the user can connect to Wi-Fi and turn on Bluetooth for both the remote control and earbuds (neither the headset nor phone use an audio jack). Like other Android phones, the Galaxy has an accessibility menu available in Settings to turn on magnification, contrast or TalkBack, if needed, during this setup. Following the directions in the user guide, the headset is plugged in and connected, and the remote is paired.

The remote is not essential for operation because all the controls are available on the headset. The remote is really handy though because it provides a trigger button that activates the listening mode for voice commands and a touchpad for swipe gestures that for some users will be easier to use than the controls on the phone.

The Inspire has a complete set of controls built into the headset. Two distinct buttons are beneath both the left and right display. A slide is beneath each lens to fine-tune focus for each eye. With the headset on, from left to right the controls are as follows:

1. Cycle through primary menu items
2. Select a menu item
3. Cycle in reverse through secondary menu items
4. Cycle forward through secondary menu items

How Does the Inspire Work?

Inspire provides a wide variety of viewing modes with the headset. The primary menu options include the following modes or apps, and each has its own secondary menu of options. Each secondary menu contains Voice Command as the first menu option, so at any one of the menus, Voice Command can be selected, and a verbal command used to navigate through the menus.

• Welcome includes global and device settings such as volume control, brightness, or the option to turn off either the right or left eye display.
• Scene is a full color display of the scene viewed through the headset which may be magnified up to 10 times.
• Bubble is similar to the Scene view and includes a bubble, or circular area within the scene which can be magnified while the rest of the scene remains unmagnified.
• Television provides a set of options to enhance the exposure, contrast, and brightness of another screen display, like a television, computer, or tablet.
• Reading Light provides color tints designed for reading, like yellow, green, and a dark mode that inverts the colors so black print on a white background is converted into white text on a dark background. Like the other modes, this contains a menu option for Flashlight On, which provides an additional light from the headset itself.
• RP, which stands for the eye condition Retinitis Pigmentosa which limits the peripheral field of view. This mode is designed to narrow the field of view through the headset, similar to the way a prism might be used to enhance the view for a user with RP, glaucoma, or other similar eye conditions.
• Bioptic emulates bioptic glasses so that a smaller, rectangular, magnified view of a portion of the scene appears at either the top or the bottom of the display.
• OCR, or optical character recognition, is a mode that enables a picture of text to be taken and processed into digital text, which is then enlarged on the display and read out loud, with the words highlighted as they are read. OCR can be performed on the Inspire even when not connected to Wi-Fi.
• Outline light creates a live, high contrast outline of the scene viewed through the headset. Some of the menu options include changing the color of the outline, boldness, and magnification.
• YouTube provides enhanced viewing of YouTube videos. Searches are by voice command and search results displayed as menu items. When magnification is increased it is like watching the video on a virtual large screen—the user can move their head to view different portions of the magnified screen.
• Settings contains a variety of global device settings, including brightness, volume, field of view, audio speed, etc. Also, from Settings the Inspire can be put to Sleep or shut down.

Remote Control

The Inspire is navigated easily with the four buttons located below the display, as described above, with the notable exception of voice commands. Each secondary menu has Voice Command as the top menu option, but it takes a click or two to get there. The addition of a trigger switch on the remote enables the user to push the switch any time to make a voice command, so navigation can be much simpler with the remote. Some users will find the swipe gestures on the remote's small touchpad (side-to-side and up and down) easier than using the controls on the headset. For example the swipe gestures allow navigating the primary menu both forward and in reverse. Using the controls on the headset users navigate the primary menu moving forward only, which means going to the end of the menu and cycling back through options. The remote makes it easier to navigate back to a missed menu item.

Overall Impressions

IrisVision's Inspire includes a wide variety of modes for viewing. The Bioptic, Bubble, and RP modes are for a specific group of low vision users, who will find them uniquely designed for their needs. Overall, the image quality on the Inspire headset is quite good, thanks perhaps to the processing power in the Galaxy S21. Like other wearables, as the ambient light gets dim, the image does also pixilate. The headset is one of the most comfortable wearables, in part because the phone is not attached so it is lightweight, and it has a padded inner lining that blocks out additional light and keeps the image quality sharp. The flip side of the padded headset is that it is not really designed for users wearing glasses. Glasses may be accommodated by taking the removable lining out.

The speakers on the Inspire are located below and to the right of each display. As a result, they seem to be partially covered by the padded insert. For most users this will be inconsequential. For those with hearing loss, the speakers may be underpowered. Earbuds may be connected by Bluetooth for those needing more volume. This reviewer was able to connect hearing aids to the Galaxy, but the audio continued to be sent to the headset speakers. It is possible that there is an additional setting on the Inspire that was overlooked that would allow hearing aids to be used with the headset.

OCR on the Inspire is quick and accurate. This reviewer did notice a greater level of accuracy when the Inspire was connected to Wi-Fi. It is a bonus to have an onboard option so if Wi-Fi is unavailable, OCR is still accessible. One of the examples used during the review was a 3-column magazine article that has been problematic for other OCR software, and the Inspire managed it well. As is the case with other wearables, the optimal distance for capturing an image of a printed page in a magazine or newspaper is often more than an arm's length so it may be helpful to use a reading stand and place reading material a couple feet away when taking a picture for OCR. Once text is captured and processed, the OCR menu enables changing the text and background color for greater contrast and magnifying the text in the display. Text is highlighted as it is read out loud.

YouTube mode is an excellent feature, both for the ease of searching by voice, and the headset display that seems to create a virtual screen as the display is magnified so it feels as if you are looking at a large screen and can move your head back and forth to see different portions of the magnified image. Within YouTube a search term is spoken, and a list of search results is returned. Using the controls on the headset or the remote, the user scrolls through the list and selects the desired video which can be played or paused.

Lastly, for those users, like me, that find a comprehensive user guide a real bonus, the Inspire user guide included will not be a disappointment. Spiral bound, with stiff paper and large, bold print, this user guide covers the basics well, describes the various modes and their submenus, and provides a handy chart of the many voice commands that can be used to navigate the Inspire. The one drawback is that it is not included as a part of the software. Of course, once you have the Inspire up and running, you can just put the headset on and check out the user guide in the Reading Light mode or with OCR.

For more information about the IrisVision Inspire or to purchase the Inspire, go to the IrisVision website at IrisVision.com. Inspire can be purchased from the website for $3995, or for $125/month for 36 months.

Bill Holton

More than a decade ago when I upgraded to broadband I took advantage of the company's phone option for my home phone. It was about half the price of my Verizon landline, and the service turned out to be just as good, with a comforting dial tone, and unlike my old service, unlimited long distance calling.

Over the years, however, the cost of this phone kept increasing, until recently it rose above $50 per month. I do have a cell phone, and for many if not most this would have been enough and they would have canceled their POTS (plain old telephone system) landline and gone 100% wireless. But I wanted to keep a landline. I conduct a lot of phone interviews, and the cell reception in my home office isn't great. And there is still a number of others with reasons to keep a landline. Perhaps you have a home business with multiple lines. Or maybe you still need a dedicated fax line. Others have poor or even non-existent cell service at home, and they absolutely need to keep their 911 service for health or safety reasons.

There are a number of replacement land line companies out there, and after researching the alternatives I narrowed the possibilities down to two. MagicJack

and Ooma.

The pricing was similar, but MagicJack does not offer local 911 service, and for the same price I decided to go with Ooma.

What you get

The good news is that a basic Ooma account will give you a phone number and unlimited US calling for free. The bad news--you still have to pay $5 or $6 per month in federal, state and local taxes, along with 911 fees, depending on your state. Check your fees by zip code here.

The Ooma basic plan includes unlimited US calling, and fairly low per minute fees for Canada, Mexico and other countries. Ooma Premier, $9.99 plus tax per month—still much less than AT&T or Verizon landline service--includes Canada and Mexico calling, and several extra features. You can compare the plans here:

Home Phone Features - Basic vs Premier | Ooma

The other bad news is that you have to purchase an Ooma Telo, a hardware device that plugs into your broadband router at one end and a standard phone jack at the other. The Telo is $99.99 at Ooma.com, but it often goes on sale for less.

The company also offers an Ooma Wireless that connects to your broadband via Wi-Fi and Ooma LTE, which will use a cellular network when your internet is down—extra fees apply.

Ooma combo packages include either one or more Ooma branded wireless handsets. They offer menu driven access to several commands not usually found on a standard phone. Unfortunately these extra commands are screen-based. There is no audio voicing, and the text is average size, with no ability to enlarge point size or use alternate color schemes.

The Ooma Telo

The Ooma Telo is approximately 8 by 6 by 2 inches tall, With the rear edge facing you, from left to right are the following connections:

USB: For future updates and upgrades.

Power: The power adapter is included.

Home: which allows you to share your internet connection.

Internet: Includes the cable to connect Ooma to your router.

Phone: a standard telephone jack to plug in your standard phone.

Ooma's flat top side includes five buttons in two rows: from left to right Lower and higher, and the bottom row, the trash can, fast backwards, play and fast forward. You can use these buttons to play and delete voicemails. Unfortunately, the only signal that you have a VM is a flashing light. There is no bouncy ringtone such as many providers offer to alert you to a waiting voicemail. You can access and review VMs on the phone, on the Ooma Home Phone app discussed below, or have your VMs emailed to you, which can be extremely handy when away from home or to archive messages without cluttering your voicemail box. Standard users can keep up to 100 VMs, Premier customers 250. Here are VM setup instructions.

You can also access your VMs on the Ooma app, discussed below.

Setting up Ooma

To set up your Ooma you will need to obtain the seven-digit activation code from the sticker affixed to the bottom of the device. I could not use my iPhone's OCR apps to determine the location and text of this sticker, however a quick Be My Eyes session did the trick.

To activate your Telo phone you have to register at Ooma.com/activate . For the most part the registration was accessible, however there were options where the labeling displayed together above the entry fields, but so long as I entered the data in the same order it worked OK.

Unfortunately, at the very end of the signup process there was a license acceptance checkbox that simply would not check. I needed sighted help to complete the registration. I reported these issues to the company. I was told the developers would be making the appropriate fixes, but after several months I have yet to hear back.

During the setup process you will be given the opportunity to choose your new phone number from a list of available numbers in either your current area code or the area code of your choice. Note: Your 911 response address will be entered separately, so even if you live in Georgia and use a New York area code 911 will receive the proper address.

You can also keep your current phone number. It's called number porting. There is a $40 charge, but I was able to port for free with one year of prepaid Ooma Premier. Various deals and discounts are usually available.

After completing the online registration you will be instructed to connect the Telo's network and phone cable, then attach the power cord and plug in the device. The instructions then offer the flashing light sequence that will let you know when the Telo has completed registration. You are also told setup can take up to 45 minutes. Since I could not see these lights I simply waited a few minutes and then picked up my phone receiver…and heard silence. I waited a few more minutes, then heard a fast busy signal, but approximately 45 minutes later-- the Ooma dial tone, introduced with a few distinctive notes to inform you the phone is now connected to Ooma.

The Ooma "Home Phone" app

I tested Ooma using the iOS Home Phone app, and it was VoiceOver accessible. Your new phone number is your password, and in the app you can set most features, including having your cell phone ring along with your Ooma landline, or any other number you desire. You can also use your iPhone to make and receive Ooma calls using cellular minutes when you're traveling or your internet connection is slow or down . , and You can set known and/or suspected spam calls to either go to voicemail, announce a "call blocked" or "number disconnected" message, or ring continuously and never pick up., And whether you answer the call on your landline or mobile phone, the call number and ID time and duration info will show up in your iPhone's call log.

One feature not usually available on standard systems is the ability to set a secondary emergency number or email address. With this feature enabled, if you dial 911 a second text or email is sent out to the designated person. This is a great option for seniors and families worried about their parents or neighbors.

Ooma is also Alexa and Google Nest compatible. Install the skill and you can use your device to call a number or contact, or listen to your voicemails.

Unfortunately, there are several features vision impaired users may not be able to access. With an Ooma account you can have several phone numbers, however accessing them for outgoing calls can only be done via an Ooma phone. You can also make a separate call, even if someone is already using the phone—again, only with the Ooma phone. And for unknown reasons the * codes used by Ooma do not include call forwarding and un-forwarding. You must do this either with an Ooma phone or smartphone app.

Recommendations

With the notable exception of call forwarding, nearly all of the essential telephone features are as easy to use and access with my Ooma phone as they ever were with my old landline. Even considering the hardware limitations I will be keeping my Ooma phone, and the savings will pay for the Telo in a few short months. I enjoy having a call log on my phone, and being able to return calls on my iPhone that show up with my Ooma caller ID.

Learn more about Ooma at Ooma.com or call 1-866-939-6662